Katarzyna Zlotowska and Douglas C. Wood

About the Author Katarzyna Zlotowska and Douglas C. Wood

Ms. Zlotowska, owner of a Lean Hospitals company (www.leanhospitals.pl), is a clinical process optimization engineer focused on patient safety and managing risk. Mr. Wood (DC Wood Consulting LLC, Fairway, Kan.), has worked in health care, manufacturing, and transactional businesses with more than 30 years of experience in work design and quality.